What is interpersonal conflict? Interpersonal conflict basically means one or both persons relationship are experiencing difficulty in working with each other. It usually happen when two people have different goal, needs or styles of working. Conflicts usually have negative impact such as anger, sad, confusion, etc. During this time, each person decides whether to ignore the conflict or confront it directly. The successful resolution of conflict will improve the relationships, whereby bad confrontation like scolding, name calling, or blaming will destroys the relationship or make the team goal harder to achieve. The way you confront the conflict is very important. In my opinion, for a successful conflict resolution, it depends on some personal ability.
1) Stay Calm.
By staying calm, we can think properly and speak properly without using the wrong word. Few wrong words in resolving conflict will lead to more serious impact on the conflict and will lead to a road of no return. If you cant stay calm in that situation, i think you should get out of there and go to someplace that is relaxing to calm down, then go back to resolve your conflict.
2) Control emotions
Don’t let your emotion control you, when u resolving conflict. Emotion will guide your mind in doing something that will make you not so angry or sad like scolding, blaming or name calling. This is definitely bad when you try to reduce the conflict.
So EQ is a main key in solving conflicts. We must start train our emotion quotient well, to handle situation like this.
Resolving interpersonal conflict is tough job. It needs courage and skill in order to work it out nicely. When we confronting the conflict, it tests the true quality of our relationships and improves our mutuality and interdependence.
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Hi Jeisern,
ReplyDeleteI agree that resolving interersonal conflict is always a tough thing to do.It is not as easy as it seems.I would like to add in a few more things to your steps in resolving resolution.One of the ways would be direct approach.This may be the best approach of all.It needs one or both parties confronting the issue head-on. Though conflict is uncomfortable to deal with, it is best to look at issues objectively and to face them as they are. This approach usually leaves everyone with a sense of resolution, because issues are brought to the surface and dealt with.This is one of the most useful methods but not many people would like to use it because they are afraid and their pride denies them from doing it.Try using this method to solve personal conflict and you will find out it works wonders.
Hey Jeisern,
ReplyDeleteYou have listed the two important starting points for resolving interpersonal conflicts. It is always vital, when interacting with people, to keep a cool head and evaluate the situation and then coming up with a solution. Instead of getting all agitated and starting to make a fuss out of every little thing.
You must then also be prepared to look at things from a different point of view than your own. That's how you start working out a solution to the problem.
-Anni
Hey jeisern
ReplyDeleteI strongly believe the 2 points you brought up are 2 of the most important key factors in solving conflicts, but very often, it's easier said than done.
When both parties have a disagreement regarding something, they often get so engrossed in proving their point, till they forget to see the fact that the other party might be right as well. During such situations, it is helpful for a third party with unbiased views step in, and be the mediator. This is especially the case when both parties are too emotionally agitated. The mediator should first ask both parties to calm down, and look at the situation as a whole. Explain to both that their views are both valid, but also try to look at it from another point of view. And lastly, get both to come to a compromise.
Hi Jeisern,
ReplyDeleteI agree that anger clouds our judgment, and we tend to do things we would not usually do under normal circumstances. Usually regret often follows after things have calmed down. Keeping a tight rein over our emotions is the only way to prevent ourselves from feeling regret over our behavior later on. Sometimes we feel so frustrated that we start attacking the person instead of the problem and this usually leads to more anger and resentment.
Like u mentioned, acting as a mediator is no easy task (that is why councilors are so well paid) and that we should continue to hone this skill as it will undoubtedly be useful in the future; be it in the workplace or in our own personal life.
Regards
Corn